سياسة الخصوصيةPrivacy Policy

Introduction

This policy applies to all services provided by ShopeWow Ltd (a company registered in the United Kingdom). By using our services you agree to the collection and use of your data in accordance with this policy.

We are committed to protecting your data and respecting your privacy, and we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

Data We Collect

We collect different types of data depending on how you use our services.

Data you provide

• Contact details: name, email, phone number, and company name when you contact us.
• Account details: username, password, and profile information when you create an account.
• Project data: what you enter into our apps, such as project details, financial records, and worker and supplier data.
• Communication content: messages, feedback, and any content you share via forms or support.

Data collected automatically

• Device data: device type, operating system, browser, and device identifiers.
• Usage data: pages visited, features used, and time spent.
• Log data: IP address, access times, and referring URLs.
• Location data: approximate location based on IP address (precise location only with your explicit consent).
• Advertising & analytics identifiers: in our apps (such as Ochanti) we collect an advertising ID and app-event data (installs, sign-ups, screen views) to measure usage and the performance of our advertising campaigns. We do not show third-party ads in the app and we do not sell this data.

How We Use Your Data

• To provide, maintain, and improve our services.
• To process your requests and respond to your inquiries.
• To deliver software updates and security patches.
• To communicate with you about updates and offers (where you have opted in).
• To analyze usage patterns and improve your experience.
• To measure the performance of our advertising and marketing campaigns.
• To detect and address technical issues and fraud.
• To comply with legal obligations and enforce our terms of service.

Data Sharing

We do not sell your personal data. We may share it only in the following limited cases:

• Service providers: trusted partners who help us operate (hosting, analytics, payments) and who are bound by confidentiality.
• Legal requirements: when required by law or court order, or to protect our rights and the safety of others.
• Business transfers: in a merger, acquisition, or sale of assets, with notice to you.
• With your consent: when you explicitly authorize sharing for a specific purpose.

Data Security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure:

• Encryption in transit (TLS/SSL) and at rest.
• Access controls and authentication mechanisms.
• Regular security audits and vulnerability assessments.
• Staff training on data protection and confidentiality.
• Secure cloud infrastructure with reputable providers.

However, no method of electronic transmission or storage is 100% secure, but we are committed to minimizing risk as much as possible.

Data Retention

We keep your data only for as long as needed to fulfill the purposes described in this policy, comply with the law, and resolve disputes.

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under data protection law, you have the following rights:

• Access: request a copy of the data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your data (subject to legal requirements).
• Restriction: request that we limit our use of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to certain types of processing, including direct marketing.
• Withdraw consent: withdraw your consent at any time where processing relies on it.

To exercise any of these rights, contact us at contact@shopewow.com. We will respond within one month as required by law.

Cookies

Our website uses cookies and similar technologies to improve your experience, analyze visits, and personalize content.

• Essential cookies: required for the site to work properly.
• Performance cookies: help us understand how visitors interact with the site.
• Functionality cookies: remember your preferences and settings.
• Analytics cookies: give us insights to improve the site.

You can control these from your browser settings. In our apps, similar analytics run through embedded tools (such as Google Firebase Analytics and the Meta SDK) and an advertising ID instead of cookies, and you can limit tracking from your device settings.

Third-Party Services

Our services may include links to or integrations with external services that this policy does not cover. We encourage you to review their own privacy policies.

For the Ochanti app specifically, we rely on:

• Supabase — database hosting, authentication, and backup.
• Google Firebase — notifications, crash reporting, and usage analytics.
• Meta / Facebook — advertising-campaign measurement via an advertising ID and usage events.

Children's Privacy

Our services are not directed to anyone under 16, and we do not knowingly collect their data. If you believe we have collected a child's data by mistake, contact us immediately so we can take appropriate action.

International Data Transfers

As a UK-based company serving an international audience, your data may be transferred and processed outside the UK and the European Economic Area. When we transfer data, we ensure appropriate safeguards are in place, such as approved Standard Contractual Clauses.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, technology, or the law. When we make significant changes, we will update the "Last Updated" date and may send you a notification. We encourage you to review it periodically.

Contact Us

If you have any questions or requests regarding this policy or how we handle data, contact us: